JOB SUMMARY
The Dispatcher displays critical thinking and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. Utilizes effective communication-both verbal and written-to maintain efficient operations and respond to Police and security situations. Exhibits technological proficiency to operate complex telecommunications, alarm, and computer systems.

ESSENTIAL FUNCTIONS OF THE ROLE

• Answers, evaluates, prioritizes, and dispatches emergency and non-emergency calls for assistance to Police and Security Officers.
• Monitors and processes calls from a large number of incoming telephone lines, intercom lines, emergency call boxes, and alarms.
• Monitors law enforcement computer communications, severe weather alerts, and other critical incidents in the Dallas/Fort Worth area that may impact campus safety.
• Oversees a complex system of alarms, computerized access control, and CCTV.
• Must remain calm and focused during high-stress or life-threatening situations to ensure the appropriate response from Police, Security, and Medical personnel.
• Communicates effectively and professionally with all callers, emergency personnel, and internal departments.

SCHEDULE / SHIFTS

• This position requires the ability to work rotating shifts, including nights, weekends, and holidays.
• Flexibility is essential, as coverage may be needed during emergencies, staff shortages, or special events.
• Dispatch operations run 24/7 to support continuous safety operations.

BACKGROUND CHECK / SCREENING REQUIREMENTS  (Per TCOLE requirements)

• All candidates must successfully pass a comprehensive background check.

KEY SUCCESS FACTORS

• Strong communication and multitasking abilities
• Technological and situational awareness
• Ability to remain composed under pressure
• Commitment to professionalism, discretion, and service-oriented work

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Eligibility on day 1 for all benefits
• Dollar-for-dollar 401(k) match, up to 5%
• Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
• Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level.

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience
• CERTIFICATION/LICENSE/REGISTRATION -

 Cert Telecommunicator Oper (TOC): Cert Telecommunicator Oper required within 1 year of hire.

About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

Connections working at Baylor Scott & White Health