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Overview
The Yale Police Dispatcher receives, transmits and relays police, fire, medical and other emergency information to and from appropriate personnel; provides appropriate dispatch responses to calls such as: emergency or non-emergency situations, operates communications equipment such as: computer, radio, telephone and related communications equipment; operates computer assisted dispatch(CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing(COLLECT) systems; monitors various cameras and alarm systems within the agency complex.

Dispatchers are required to obtain several certifications including the State Certification for Telecommunicators, Emergency Medical Dispatch, Law Enforcement Dispatch, NIMS 100 and 700. Dispatchers are expected to complete and maintain state and federal industry-leading trainings and certifications. The candidate must also pass a thorough federally mandated background investigation.

The work schedule will include weekends, evenings, and holidays. Shifts and days off are bided positions, based on seniority.

Required Skills and Abilities
1. Possession of a clear, concise speaking voice; courteous and diplomatic.

2. Demonstrated ability to work under stress and emotional situations.

3. Ability to use COLLECT and NCIC systems. Knowledge or ability to learn PowerPhone Emergency Medical and Law Enforcement Dispatch protocols.
4. Demonstrated knowledge or ability to learn scheduling programs, camera’s systems, BullDog Mobile system, and all other systems required to accomplish the duties of a police dispatcher.

5. Successful completion or ability to obtain State of CT Emergency Telecommunications Certification.

Preferred Education and Experience

1. Prior experience with COLLECT and NCIC systems.

Experience with PowerPhone Emergency Medical and Law Enforcement Dispatch protocols.

Principal Responsibilities

1.  Relays instructions, orders and information requiring knowledge of departmental policies, practices, procedures and reporting relationships.  2.  Receives, records and services all incoming calls from officers, staff, students and the public, calling for police, medical and fire assistance or general information. Secures information from callers and dispatched officers.  3.  Uses computer-aided dispatching software to input and retrieve data and to generate reports. Maintains various documents related to police and security activities. 4.  Keeps abreast of activities within the community.  5.  Establishes a working relationship with the New Haven Police Department.  6.  Monitors computer-assisted systems, generates and distributes reports. 7.  Coordinates vendor maintenance and support services for equipment.  8.  Performs clerical functions incidental to office activities. Required Education and Experience Three years of related work experience and a high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education. Required License(s) or Certification(s) Required License(s) or Certification(s):

Job Posting Date

04/02/2026

Job Category

Administrative Support

Bargaining Unit

L34

Compensation Grade

Labor Grade C

Compensation Grade Profile

Hourly Range

$28.43

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.

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