The primary function is to receive calls for service and interview callers of non-emergency and emergency requests to determine location, nature, and pertinent information to be entered into the CAD system clearly and accurately. Enters, maintains, updates, and research information using the TLETS/NLETS computer system. Verifies accuracy and completeness of TCIC/NCIC information prior to providing to requestor. Communicates via telephone, radio, in person, email, and call notes in a courteous and professional manner, utilizing proper spelling, grammar and punctuation. Must be able to read, comprehend, and adhere to various SOP's, policies, procedures, and verbal direction. Must maintain confidentiality with all of sensitive information. Accurately operates various computer programs efficiently. Must be able to effectively operate a TDD (Telephone Device for the Deaf), in-place telephone system, copiers, fax machine, scanner, and other office equipment. Serves as a Campus Security Authority as defined by the Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).
Answers and processes emergency and non-emergency telephone calls for police, fire, and ambulance services as well as planned or special events and services. Accurately enters information received from caller, into a Computer Aided Dispatch (CAD) system and dispatches appropriate resources. Assists with the monitoring and/or utilizing a camera system to monitor incidents on campus or attempting to locate evidence. Initiates and composes emergency and non-emergency correspondence via email, call notes, notifications to the campus community. Accesses and correctly reads information from a TLET/NCIC and relays accurate and complete information to officers. Monitor fire and burglar alarms and dispatch appropriate resources. Monitors bait bike information and dispatches officers on activations.
High School diploma or equivalent. One year (1) of experience in customer service or the equivalent experience. Basic Texas commission on law enforcement (TCOLE) telecommunications operator license or is qualified to acquire a basic license.
Associate degree or thirty (30) credit hours in the criminal justice or related field. One (1) year of experience in a public safety or emergency public safety communication field.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
With annual research expenditures in excess of $100M, the University of Texas at Arlington is a Carnegie Research-1 “highest research activity” institution committed to life-enhancing discovery, innovative instruction, and caring community engagement. A leading institution in the heart of the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity. With a total global enrollment of over 59,000 in AY 2018-19, UTA is one of the largest institutions in the University of Texas System. Guided by its Strategic Plan Bold Solutions | Global Impact, UTA fosters interdisciplinary research and teaching to enable the sustainable megacity of the future within four broad themes: health and the human condition, sustainable urban communities, global environmental impact, and data-driven discovery. UTA was cited by U.S. News & World Report as having the second lowest average student debt among U.S. universities in 2018. U.S. News & World Report also ranks UTA fourth in the nation for undergraduate diversity. The University is a Hispanic-Serving Institution and is ranked as the top four-year college in Texas for veterans on Military Times’ 2018 Best for Vets list.