Under supervision, The Police Communications Officer I is responsible for receiving incoming calls/message to include emergency and non-emergency and connecting them with appropriate personnel or offices. They enter records of calls/messages for service and officer activity into the computer aided dispatch and records management system. Operate a Federal/State regulated computer system which accesses law enforcement sensitive records including driverâ™s license, vehicle registration and criminal warrant and history information.
Receives incoming emergency and non-emergency calls from the university community and general public and disseminates information via radio for all law enforcement and emergency personnel. Monitors all telecommunications equipment including State and National systems. Operates a Federal/State regulated computer system which accesses law enforcement sensitive records including driverâ™s license, vehicle registration, and criminal warrant and history information. Â Monitors and responds to the University's video surveillance, alarm, TLETS/NLETS, and emergency notification systems. Makes sure all communications equipment is well maintained and operable.
Maintains records and files; to include but not limited to computer aided dispatch entries, master name files, wants and warrants files, criminal trespass files, protective order files, computer criminal histories, TCIC/NCIC, TLETS/NLETS and any other computer data entries/files as required. Assists with other UPD records, reports, and logs such as the documentation of UPD owned keys, and injury reports. Issues case numbers and logs case numbers in the log book based on established procedures.
Provides directions, information, and assistance to callers and visitors to the University. Ensures that documentation is maintained and accurate for record keeping purposes.
Performs administrative and support duties for the UPD such as filing, making copies, answering phones, and assisting employees and students. Responsible for ordering and monitoring supplies and equipment for the UPD. Â Â
Participate as needed on university committees as a representative for the University Police Department. Works collaboratively with other university departments as needed to support university operations.
Stays current and aware of all information pertaining to 911 policies and procedures.
Performs other duties as assigned.
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
Required Education & Experience:
High school diploma
Six months of experience as a dispatcher or equivalent dispatch experience in law enforcement or university setting.
Preferred Education and Experience:
Preference will be given to applicants with at least one year of experience as a Licensed Police Communications Operator in law enforcement or university setting.Â Experience answering 911 and general police calls.
Required Licenses, Certifications or Registration:
Holds a Telecommunication License or agrees to obtain the license, per TCOLE requirements, not later than the first anniversary of the date of employment.
Preferred Licenses, Certifications or Registration:
Holds a Telecommunications Operator License and possess a TCOLE Basic Telecommunicator or higher proficiency certificate. Â Â
Knowledge, Skills and Abilities:
Must meet all requirements for initial licensure as outlined by Texas Commission on Law Enforcement Rule 217.1
Be fingerprinted and be subjected to a search of local, state and U.S. national records and fingerprint files to disclose any criminal record, subjected to an extensive background investigation.
Successfully pass the basic telecommunication course and a commissioned approved crisis intervention course.
Ability to work cooperatively with others and provide excellent customer service to students, employees, and the community.
Flexibility to work rotating shifts to include nights, weekends, and holidays. Ability to maintain confidential information, work under stress, and multi task.
Please make sure to provide the following documents:
2) Cover Letter to include two professional references
For detailed instructions on how to apply for any positions on our website, please use the following link:
Internal Number: R-036640
About Texas A&M University - San Antonio
Texas A&M-San Antonio provides affordable higher education opportunities to students from over 30 counties in the surrounding South Texas region, and has graduated over 5,000 students who are career-ready in a variety of in-demand fields such as education, business, information technology and cyber security, criminology and biology.