The University Police Department at West Virginia University is seeking applications for a Public Safety Dispatcher. The Public Safety Dispatcher will serve as a support system to maintain the safety and security of the campus community, parents and visitors. Maintains all inbound and outbound communications for the WVU Police Department and assists surrounding agencies. Provides Investigative, administrative and field support to the department. Provides non-emergency information services to students, faculty, staff, and the community when requested.
In order to be successful in this position, the ideal candidate will:
Receive and transmit via radio, critical information with accuracy and in a timely manner to the OIC (officer in charge), field officers, and other local agencies.
Maintain radio contact with WVU parking and transportation, facilities management, Health Sciences center and roads and grounds personnel. Dispatch calls for custodians, fire control, maintenance and parking issues.
Conduct status checks of officers as mandated by department.
Assess risk level of information received from caller and determine units needed to respond. Prioritizing calls received in order of precedence.
Provide officers with pertinent information regarding descriptions of persons, vehicles, etc.) as learned and or gained by using resources available in the Communications Center or as received by caller.
Act as a welcome service (first point of contact) to visitors, families and the campus community, providing non-emergency information including but not limited to, directions, events, parking, WVU and Mt. Lion bus schedules, PRT, building locations and services.
Provide alternative transportation information when normal services are not available.
Follow written protocol in activating the rapid notification systems known as E2Campus and LiveSafe. E2Campus alerts mass amounts of people and agencies with a brief message received via email/cellphone. LiveSafe is a web based application that can use text messages, video, and voice to relay messages to the Communications Office.
Hold the responsibility of sending an alert message to those who have an account via email or text. A call down list will also be activated upon a message being sent for E2Campus.
Monitor weather conditions and notifying proper authorities and or sending a weather alert message when special arrangements are in order. This becomes extremely important for roads and grounds and Personal Rapid Transit (PRT) personnel securing areas of potential danger (for example; icy sidewalks).
Maintain communication with assisting agencies that are providing support and assistance.
Have a thorough knowledge of the campus, specific operating systems.
Operate a multiline telecommunications system (VoIP phone), disseminating calls to appropriate personnel, taking messages, transferring calls to the proper division.
Provide information requested and or obtain through resources available in the Communications Center and provide proper contact.
Update and maintain emergency contact information to include but limited to, emergency alert numbers, emergencies involving students, faculty, staff, officers and campus community, building supervisors, alarm responses.
Update and maintain data bases including but not limited to, In-Synch system which contains sensitive information regarding personnel, equipment, training, addresses, crimes, reports, warrants, evidence, other databases; Accident, tows, Triple III's, arrests, incident and found property.
Perform office duties to include but not limited to:
Handle the filing of reports, citations, entry of tickets in Parking Flex, handling cash and credit cards for tows and fingerprint cards, protective orders, warrants, trespassing papers, shift sheets, accident forms, waivers and sex offender registry, operate phone system, take messages, customer service, fax, email, scan, compile stat reports, conduct bi-annual incident report audits, serve as a support system for investigations, assist administration and supervisor with assigned projects.
Monitor multiple camera systems for departments throughout the campus. Retrieving video footage when an incident has occurred, accessing cameras when a suspected crime is in progress to ensure the safety of officers entering a scene, targeting known crime areas.
Notify the proper department when there is camera failure, maintain operating functions of camera systems located in the Communications Center to include but not limited to, re-booting, checking links locally and by server, generating retention time spans, re-focusing pan camera in designated areas of need.
Master operations of multiple software programs to include but not limited to; CS Gold (n.i.c.e), Avtec, In-Synch, Wiser, Avigilon, Arinc, Lynx Panic Alarms, AIM, Parking Flex, 911 hang up.
Monitor multiple alarm systems to include but not limited to; Job accommodations, Bursar's office, dairy farm, gamma knife, Health Sciences Center. Notify designated contact persons of activated alarms, dispatch officers, maintenance, MECCA and or the fire department.
Assist with Fingerprinting through digital live-scan machine for employment purposes.
Redacting reports that have been court ordered to include but not limited to; fingerprint cards, photos, arrest log, electronic incident database.
Serve as mentors to newly hired employees, assist and or train, observe and notify supervisor in areas of weakness. Assist in the hiring process serving on the interview panel
Function as central dispatch for all University when University Emergency Operations Center is activated and performs other related duties as assigned.
Include NCIC (National Crime Information System), NLETS (National Law Enforcement Telecommunications System), and CJIS (Criminal Justice Information System).
Conduct background checks for employment and criminal activity. Entering or cause to be entered, missing persons, stolen property, wanted persons, in a nationwide database. This system contains highly sensitive materials regulated by state and federal laws.
Ensure the integrity of contents and access to unauthorized persons. Due to security, access to the communications center is limited; communications officers will restrict entry to authorized personnel conducting official business. Audits are conducted by state and federal agencies at random.
Must be certified by the state and re-certify every two years.
Assist in protecting life and property within WVU Facilities and buildings as well as on-campus. They conduct foot patrols on campus and are assigned to a variety of stationary posts within our buildings.
Monitor traffic details at major events and other details.
Help with crime prevention and emergency management programs.
Observe and report malfunctioning or unsafe utility equipment, access devices, fire and life safety devices and alarms throughout campus (ex; burned out lights, faulty fire extinguishers, broken doors and broken locks).
Provide directions and other information to personnel, students and the general public.
Respond to calls for service, incidents and situations that do not require a commissioned police officer. Officers also respond to back up a police officer when requested.
Exhibit excellent verbal and written communication skills. In the performance of their duties, officers will communicate via radio and provide information to the public. On a daily basis, dispatchers will write detailed, concise and accurate reports about stressful situations.
Attend appropriate training classes as required.
Pay Grade: 12; WVU provides competitive wages for its employees, and takes related experience and education into consideration when determining appropriate salary.
Vocational, Technical, or post- secondary education of up to 18 months beyond high school or an equivalent combination of education and experience in a criminal justice, Law enforcement, communications or a related field.
Six (6) months of experience in public relations preferred.
Six (6) months of experience in heavy public contact position with administrative, law enforcement or high stress or highly sensitive communications experience.
Basic knowledge of computer system applications, real time control systems, radio communications and/or transportation systems operations.
Ability to read and comprehend technical documents, such as laws, ordinances, procedures, technical manuals, training manuals, computer printouts and police reports.
Demonstrated ability to effectively coordinate and dispatch safety equipment and personnel.
Ability to focus on one task to the exclusion of others.
Ability to prioritize and multi task.
Ability to demonstrate typing skills of 30 words per minute and transcription of hand written copy and/or simultaneous oral communications.
Excellent short term and long term memory.
Ability to speak clearly and concisely.
Ability to hear and comprehend multiple communications at one time.
Ability to make quick, sound decisions based on predetermined criteria and available information.
Ability to handle stress.
Demonstrated knowledge of standard radio and telephone communications practices, both transmission and reception.
Ability to interpret verbal and written instructions.
Knowledge of Federal Communications Commission (FCC) rules, regulations, procedures, and practices.
Ability to accomplish tasks in a controlled environment under stressful conditions.
Ability to read and interpret maps.
Ability to develop and maintain cooperative working relationships with co-workers, customers, and other agencies.
Ability to use multiple keyboards at one time with skill.
Knowledge of operational policies and procedures.
Knowledge of supervision and training practices.
Care of radio, telephone, video, alarm, and computer equipment.
Print and maintain accurate records via computer systems.
Prepare written reports and trainee evaluations; recommend training methods for this position.
Ability to monitor and successfully react to audible intrusion, fire, or trouble alarms throughout campus.
Ability to maintain emotional control.
Ability to display organizational /administrative skills.
Ability to cover all shifts and work extended hours if needed.
Ability to sit continuously for long periods in a tobacco free environment with minimal breaks.
Ability to react immediately and precisely to sudden stimuli.
Must pass department background check to adhere to State and Government regulations.
Association of Public Safety Communications Officials (APCO) certification as outlined in Chapter 24, Article 6, and Section 5 of the State Code of West Virginia within six (6) months of hire.
National Criminal Information System Certification within six (6) months of hire.
Red Cross First Aid Certification with six (6) months.
Red Cross or American Heart Association Cardiopulmonary Resuscitation Certification within six (6) months.
Field Training: CSOs will receive three weeks of on the job training. During this time, they learn physical layout of the campus as well as the specific duties of a CSO.
Classroom Training: CSOs will complete a minimum of three weeks of classroom instruction to learn the University procedures, customer service skills, patrol tactics and other functions associated with the position.
Certification Training: Officers receive certification in defensive tactics and CPR/AED/First Aid.
Optional Certification Training: Officers have the option to receive certification training in pressure points, ground and knife defense and pepper spray.
Employee must sit and or stand for long periods of time in a windowless environment, extremely stressful in nature daily.
May lift moderate weight daily.
Noise level varies from normal to loud daily. Must adjust to work shift.
Must be able to walk in order to patrol facilities daily.
Must be able to withstand all increments of weather when assigned field detail as necessary.
At West Virginia University, we pride ourselves on a tireless endeavor for achievement. We are home to some of the most passionate, innovative minds in the country who push their limits for the sake of progress, constantly moving the world forward. Our students, faculty and staff make this institution one of the best out there, and we are proud to stand as one voice, one university, one WVU. Find out more about your opportunities as a Mountaineer at https://talentandculture.wvu.edu/ .
West Virginia University is proud to be an Equal Opportunity employer, and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
Job Posting: Feb 16, 2021
Posting Classification: Classified
Exemption Status: Non-Exempt
Benefits Eligible: Yes
Internal Number: 221543
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.