1.  Relays instructions, orders and information requiring knowledge of departmental policies, practices, procedures and reporting relationships.  2.  Receives, records and services all incoming calls from officers, staff, students and the public, calling for police, medical and fire assistance or general information. Secures information from callers and dispatched officers.  3.  Uses computer-aided dispatching software to input and retrieve data and to generate reports. Maintains various documents related to police and security activities. 4.  Keeps abreast of activities within the community.  5.  Establishes a working relationship with the New Haven Police Department.  6.  Monitors computer-assisted systems, generates and distributes reports. 7.  Coordinates vendor maintenance and support services for equipment.  8.  Performs clerical functions incidental to office activities.

Required Skill/ability 1:  Possession of a clear, concise speaking voice; courteous and diplomatic.

Required Skill/ability 2:  Demonstrated ability to work under stress and emotional situations.

Required Skill/ability 3:  Ability to use COLLECT and NCIC systems. Knowledge or ability to learn PowerPhone Emergency Medical and Law Enforcement Dispatch protocols.

Required Skill/ability 4:  Demonstrated knowledge or ability to learn scheduling programs, camera's systems, BullDog Mobile system, and all other systems required to accomplish the duties of a police dispatcher.

Required Skill/ability 5:  Successful completion or ability to obtain State of CT Emergency Telecommunications Certification.

Preferred Education:  Prior experience with COLLECT and NCIC systems. Experience with Power Phone Emergency Medical and Law Enforcement Dispatch protocols.

Work Week:  Flexible or Non-Standard (for anything other than Standard)

Posting Position Title:  Police Dispatcher 2

University Job Title:  Yale Police Dispatcher

Preferred Education, Experience and Skills:  Prior experience with COLLECT and NCIC systems. Experience with Power Phone Emergency Medical and Law Enforcement Dispatch protocols.

Three years of related work experience and a high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.

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