Reporting to the Dispatch Supervisor, the Public Safety Dispatcher is responsible for the day-to-day communications function of the Communications Center for the Oakland Campus. The dispatcher will be responsible for answering all calls for service as well as the dispatching of officers to these calls. The dispatcher may also be responsible for monitoring the public safety walk-in center during non-business hours or as needed.
Receive emergency and non-emergency telephone calls
Determine the nature, location, and priority of requests and dispatch appropriate resources in accordance with established procedure
Enter, update, and retrieve information from a variety of computer systems
Disseminate mass emergency notification alerts when necessary
Monitor radio traffic, security alarms, fire alarms, and video security cameras
Provide referral services and victim resources
Research, collect, analyze, document, and disseminate public safety intelligence
Undergo initial training and maintain knowledge through continuing education
Monitor the 24/7 public safety walk-in center and dispatch officers as needed for walk-in reports
Other duties as assigned
Mandatory Job Requirements
High School Diploma or GED equivalent
One or more years of relevant experience
A valid U.S. Driver's License
Certification in a POST Public Safety Dispatcher course or the successful completion of a qualifying course within 6 months of hire
APCO certification within six months of hire
Candidates must pass a criminal background check
Candidates will be subject to a drug test and psychological exam
Must currently possess, or must achieve within first three months; CPR (BLS/HCP) certification
Ability to multi-task, prioritize, and quickly synthesize information
Ability to remain calm, stay focused, and utilize sound judgement in rapidly evolving, stressful emergency situations
Excellent verbal and written communication skills
Strong computer skills, typing skills, and ability to learn new software
Excellent interpersonal skills and ability to work effectively with a wide variety of people
Has a professional phone manner and a service mentality
Is team and goal oriented
Ability to exercise discretion in handling confidential information
Bachelor's Degree in criminal justice, communications, leadership, or other related area is preferred
Former dispatch or law enforcement experience strongly preferred
Call-taking experience preferred
Experience in a higher education setting preferred
Certifications in any applicable training and courses related to the dispatch function & emergency communications.
Click here to see an overview of the University's comprehensive benefits package including educational incentives, comprehensive medical coverage, retirement plans, and fitness/wellness programs.
Safety and Security
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.