Communications Dispatcher I, University Police (Grade 10)
Fitchburg State University
Location: Fitchburg, Massachusetts
Salary: $43,414.02 Annually
Higher Education Institution
Shift is TBD
General Statement of Duties and Responsibilities: Responsible for all communications via telephone and radio frequency within the University Police dispatch area and monitors all alarms and surveillance equipment. The Dispatcher will also be responsible for assisting the public with information and directions and performs other duties as required.
Detailed Statement of Duties and Responsibilities:
Handles requests via walk-in, telephone, callbox, Nextel, and radio, to the Campus Police office and processes those requests by giving out or extracting pertinent information, routing the call to the proper person or dispatching the proper resource.
Monitors all emergency alarms on campus, to include intrusion, panic, emergency call box and fire.
Utilizes surveillance camera system and assist investigators with recorded video
Utilizes BASIS access system software and remotely control building access.
Utilizes Computer Aided Dispatch system. Accurately document all interactions with the public.
Utilizes CJIS, NCIC, Openfox and CJIS Web and other electronic data gathering tools
Transmit and receive information via two-way radio, Nextel, Telephone, Radio scanner, Internet and Local Area Networks.
Provide Pre-arrival instructions to those in need of medical assistance
Aid Shift Supervisors to bring closure to all open cases as directed.
Completes clerical assignments as needed.
Keeps a clean and organized work area
Qualifications Required at Hire:
Ability to interact and communicate effectively with the public.
Ability to adjust to changing situations to meet emergency requirements.
Capability to maintain a calm manner, make decisions and act quickly in stressful and emergency situations.
Ability to gather information through questioning individuals and by examining records and documents.
Ability to accurately assemble and organize information in accordance with established procedures.
Ability to work independently and exercise sound judgment.
Ability to understand, apply and explain the provisions of the laws, rules, regulations, policies, procedures, guidelines, etc. governing assigned unit activities.
Ability to exercise discretion in handling confidential information.
Ability to follow written and oral instructions.
Ability to operate or be trained to operate all related equipment.
Ability to perform above duties with or without reasonable accommodation.
Must be able to satisfactorily pass a check conducted by the Criminal History Systems Board (CORI check) and a full background check satisfactory to the university.
Fitchburg State University, located in Fitchburg, Massachusetts, is a public institution dedicated to integrating high-quality professional programs with strong liberal arts and sciences studies. Founded in 1894, the university now has more than 30 undergraduate programs and 22 master's degree programs, and 7,000 full and part-time students.