Communications Manager - Georgetown University Police Department - Georgetown University

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Requirements

Communications Manager - Georgetown University Police Department - Georgetown University

Serving more than 14,000 students, approximately 1,200 faculty members and nearly 2,500 staff in 54 buildings covering 104 acres on The Hilltop, the Georgetown University Police Department (GUPD) is committed to maintaining a safe and secure environment on Georgetown University's Main Campus.

Job Overview

The Communications Manager is responsible for the supervision and operation of the Georgetown University Police Department's Communications Center with primary duties that include Quality Assurance/Quality Improvement, Training, Communications Center Systems Management, and Accreditation Assurance.

They supervise, assign, schedule and review the work of dispatchers who:

• Receive and process emergency and non-emergency calls
• Monitor phone and radio traffic to ensure procedural compliance
• Review case information entered into the computer system
• Conduct quality assurance feedback and coaching sessions with assigned employees at regular intervals
• Operate and monitor sophisticated communications systems including Computer Aided Dispatch and Radio System, and National Crime Information Center (NCIC)
• Initially troubleshoot issues and report appropriate failure to the correct person(s)
• Prepare and complete analytical and statistical reports and memos as required
• Prepare copies of recordings as directed
• Remain current on job specific procedures through attending training courses in order to apply appropriate methodologies

Work Interactions

Reporting to the Police Lieutenant of Support Services, the Communications Manager directly supervises the Communications Staff.

Requirements and Qualifications

• Bachelor's degree from an accredited institution of higher learning in criminal justice or related field
• At least 3 years of progressively responsible law enforcement communications experience related to public safety - preference for supervisory

• Knowledge of Police Dispatch and National Crime Information Center (NCIC) operator functions; modern and complex principles and practices of providing emergency communication services; operations, services and activities of an emergency communications or dispatch program; modern office procedures, methods and equipment including computers; and principles of supervision, training and performance evaluation.
• Ability to supervise, evaluate, manage, and motivate subordinate personnel
• Possession of tact, a courteous demeanor and a welcoming demeanor for interactions with students, staff, faculty, visitors, dignitaries, and the neighboring community
• Ability to perform complex operations under stress
• Technology savvy including the proficient use of Microsoft Office applications - e.g., Word and Excel
• Excellent oral and written communication skills

Work Mode: On Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources Mode of Work Designation.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.


To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Village-C-West-1st-Floor/Dispatcher---Georgetown-University-Police-Department---Georgetown-University_JR16126







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