Police Dispatcher I

Job No: 521593
Work Type: Staff
Location: Pomona
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Type of Appointment: Full-Time, Probationary

Collective Bargaining Unit: California State University Employees Union - Unit 7

Job Classification: Police Dispatcher

Classification Salary Range: $3,338 - $5,994 per month

Anticipated Hiring Amount: $3,338 - $4,732 per month

Work Hours: Varies

Recruitment Closing Date: Open Until Filled



THE DEPARTMENT

The University Police Department (UPD) is responsible for law enforcement, physical security, and emergency response at Cal Poly Pomona. The department is staffed by trained police officers, professional civilian staff and auxiliary personnel and is operational 24 hours-a-day, year-round. The peace officers of this department have statewide police authority and are vested with the same law enforcement powers and responsibilities as the municipal police or sheriff's departments in any California community. The department serves as 'first responder' for a broad range of crisis issues on the campus including medical aid calls, injuries, and environmental emergencies. The department is responsible for response to all emergencies, crime reports and investigations on campus (except homicides and missing persons per the Kristin Smart Act). In addition, the department offers a wide range of programs and services designed to enhance the safety and security of the community and support the mission of the university. These responsibilities are carried out through a set of core values that reflect commitment to the highest standards of excellence and incorporate the community oriented policing philosophy. The University Police Department is part of the Administrative Affairs Division whose mission is to provide quality fiscal, human and facility services in support of the university community through partnerships and innovative solutions.

DUTIES AND RESPONSIBILITIES

Dispatch

• Answers and screens incoming calls to the police department which involves conversing with crime victims, witnesses and members of the public to elicit and record pertinent information
• Operates police department and other emergency communications equipment to dispatch officers and other personnel to calls for service, critical incidents and emergencies; summarizes information for broadcasting using clear, concise and appropriate language in an organized, complete and accurate manner
• Monitors, coordinates and accurately updates status information regarding field units and incidents
• Enters and retrieves data for police reports, activity logs and criminal information
• Utilizes automated dispatch and law enforcement systems and databases to enter, research and retrieve information (e.g. vehicle, criminal history, driver license, wants and warrants, stolen property, gun and other various specialized data bases) as well as reference materials (e.g. codes, wanted lists, directories, manuals, etc.)
• Monitors and operates on-campus security cameras, fire, burglary and intrusion alarm systems
• Determines appropriate personnel and resources to dispatch to incidents; operates the 911 telephone system and serves as the primary answer point
• Coordinates emergency responses including performing emergency dispatch duties, dispatching fire and emergency medical response, and providing pre-arrival patient care instructions as appropriate.

Receiving Calls

• Receives calls obtaining complete, accurate and appropriate information from calling party
• Communicates effectively with callers from a varied and diverse population which may include emotionally upset, abusive, nuisance, hearing impaired (TDD), intoxicated, mentally unstable, suicidal, speech-impaired, children, and the elderly
• Evaluates and properly classifies initial complaint/request determining what further action is necessary
• Determines appropriate response/dispatch priority for complaints and requests
• Determines appropriate agency or referral for complaints and requests
• Summarizes incidents, descriptions and other information obtained from callers using appropriate police code and correct clear, concise and appropriate language in an organized, complete and accurate manner.
• Provides support to other units and organizations on campus property to include Parking and Transportation Services, I-Poly, Southern California Edison, Red Cross, Innovation Village, Cal Poly Pomona Foundation and Housing, and Associated Students, Inc., etc.

QUALIFICATIONS

• High school diploma or its equivalent.
• Must have completed or be able to successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course. If incumbent does not possess the P.O.S.T. Dispatcher Certificate at time of hire they must pass a written test related to essential dispatching skills.
• Must successfully pass supplemental P.O.S.T. requirements for dispatchers such as background check, physical and psychological examinations, drug testing, and related requirements.
• One year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years.

Ability to use a phonetic alphabet and speak clearly and concisely. Ability to follow oral and written instructions, and transfer information accurately. Ability to handle a wide range of interpersonal interaction effectively. Ability to learn the use of applicable automated dispatch and law enforcement systems and databases. Working knowledge of legal codes, requirements, procedures, and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers and other personnel in the field. Ability to effectively converse using police radio systems. Working knowledge of public safety-related agencies and the respective communication protocols. Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary. Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine, and emergency situations. Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers and other personnel in the field. Ability to accurately interpret written policies, follow oral and written instructions and transfer information. Ability to provide clear and concise verbal directions quickly and accurately. Ability to present and summarize information in a variety of written formats, using clear and concise language. Ability to establish and maintain effective working relationships, interact with all members of the campus community and general public, and maintain composure in highly stressful situations or when dealing with difficult individuals. Ability to maintain the confidentiality of sensitive information



Preferred Qualifications

• Expertise in RIMS or similar specialized law enforcement software; familiarity with modern alarm systems; knowledge of CLETS system; familiarity with campus or other organization Emergency Plans; knowledge of database management.

COVID-19 Vaccination

CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest.

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/.

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly Pomona will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current Cal Poly Pomona employee who was conditionally offered the position. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2017-17.pdf.

I-9: Employment Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/.

Smoking

Cal Poly Pomona is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml.

EEO

Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf.



Advertised: May 04, 2023 (9:00 AM) Pacific Daylight Time
Applications close: Open Until Filled

To apply, visit https://careers.pageuppeople.com/873/po/en-us/job/521593/police-dispatcher-i









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