The Police Communications Officer I is responsible for receiving incoming calls/messages to include emergency and non-emergency and connecting them with appropriate personnel or offices. They enter records of calls/messages for service and officer activity into the computer aided dispatch and records management system. Operate a Federal/State regulated computer system which accesses law enforcement sensitive records including Driver's license, vehicle registration, and criminal warrant and history information.
Roles and Responsibilities:
Receives incoming emergency and non-emergency calls from the university community and general public and disseminates information via radio for all law enforcement and emergency personnel. Monitors all telecommunications equipment including State and National systems. Operates a Federal/State regulated computer system which accesses law enforcement sensitive records including Driver's license, vehicle registration, and criminal warrant and history information. Monitors and responds to the University's video surveillance, alarm, TLETS/NLETS, and emergency notification systems. Makes sure all communications equipment is well maintained and operable.
Maintains records and files; to include but not limited to computer aided dispatch entries, master name files, wants and warrants files, criminal trespass files, protective order files, computer criminal histories, TCIC/NCIC, TLETS/NLETS and any other computer data entries/files as required. Assists with other UPD records, reports, and logs such as the documentation of UPD owned keys, and injury reports. Issues case numbers and logs case numbers in the log book based on established procedures.
Provides directions, information, and assistance to callers and visitors to the University. Assists with the management and issuance of all university parking permits. Ensures that documentation is maintained and accurate for record keeping purposes. Enters and maintains parking registration information in the UPD database.
Performs administrative and support duties for the UPD such as filing, making copies, answering phones, and assisting employees and students. Responsible for ordering and monitoring supplies and equipment for the UPD.
Participate as needed on university committees as a representative for the University Police Department. Works collaboratively with other university departments as needed to support university operations.
Stays current and aware of all information pertaining to 911 policies and procedures
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
Required Education and Experience:
High school diploma
Six months experience as a dispatcher or equivalent dispatch experience in law enforcement or university setting.
Must be able to successfully pass a written psychological testing and a psychological evaluation prior to employment. Advanced computer skills to include the Microsoft Office suite of products. Ability to work with all types of communications equipment to include a multi-line telephone system and radios. Ability to enter all types of information into TLETS system and other databases.
Ability to multitask and work cooperatively with others. Ability to work under stress. Ability to comprehend technical aspects of communications equipment. Communication skills. Keyboarding skills.
Registrations, Certifications, and Licenses:
Holds a Telecommunication License or agrees to obtain the license; per TCOLE requirements, not later than the first anniversary of the date of employment.
Must meet all requirements for initial licensure as outlined by Texas Commission on Law Enforcement Rule 217.1.
Be fingerprinted and be subjected to a search of local, state and U.S national records and fingerprint files to disclose any criminal record, subjected to an extensive background investigation.
Successfully pass the basic telecommunication course and a commissioned approved crisis intervention course.
Flexible to work rotating shifts to include rights, weekends, and holidays. Ability to maintain confidential information, work under stress, and multitask.
Please make sure to provide the following documents:
Cover Letter to include two professional references
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Texas A&M-San Antonio provides affordable higher education opportunities to students from over 30 counties in the surrounding South Texas region, and has graduated over 5,000 students who are career-ready in a variety of in-demand fields such as education, business, information technology and cyber security, criminology and biology.