The primary function of a Police Telecommunicator is to receive and prioritize Emergency 9-1-1 and non-emergency telephone calls from the public. Dispatches appropriate emergency service agencies such as police, fire, and emergency medical units. Monitors public safety units in the field. Retrieves and enters computer data for emergency response personnel within the service area. Answer administrative telephone lines, enters information into a Computer Aided Dispatch (CAD) system, and processes non-emergency and routine requests for police, security, and technical support services. The Police Telecommunicator also monitors closed circuit television (CCTV) during special events and for security related activities, and performs multiple tasks concurrently, while working in a fast-paced environment and maintaining a professional and positive demeanor. Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).
Answers emergency and non-emergency telephone calls for police, security, and technical support events and services. Enters information concerning calls for technical support and security related patrol activity into a Computer Aided Dispatch (CAD) system to be forwarded to the appropriate police dispatch station for assignment. Forwards calls received in the Police Communications Center to the appropriate office of the UTPD. Monitors CCTV for situations indicating a need for a law enforcement or security response, and forwards the information to the appropriate police dispatch station to initiate a proper response. Composes and initiates emergency notifications to the campus community. Monitors and responds to messages through the TLETS system, runs wanted inquiries as well as enters wanted persons, stolen articles and vehicles. Also maintains the certifications for officers to be able to use MDCs in patrol vehicles. Monitors alarms; fire, burglar, projector, classroom. Maintains files, logs, resource books, and other materials used frequently. Monitors bait bikes when deployed. Conduct quarterly audits for Purged records in the TLETS system. Maintain vendor key box and distribute keys to and collect keys from contractors, Housekeeping. Administer the required TTY/TTD certifications ever six months. Perform other duties assigned. Must be able to work any shift as required. Must be able to work weekends and holidays. Must be willing to work mandatory overtime with minimal notice.
High School diploma. One (2) year of experience in customer service or the equivalent experience. Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator License or is qualified to acquire a basic license.
Associate’s degree or thirty (30) hours in the criminal justice or related field. One (1) year of experience in a physical plant, public safety or emergency communications field.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
Open Until Filled: No
Internal Number: 12833
About University of Texas at Arlington
With annual research expenditures in excess of $100M, the University of Texas at Arlington is a Carnegie Research-1 “highest research activity” institution committed to life-enhancing discovery, innovative instruction, and caring community engagement. A leading institution in the heart of the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity. With a total global enrollment of over 59,000 in AY 2018-19, UTA is one of the largest institutions in the University of Texas System. Guided by its Strategic Plan Bold Solutions | Global Impact, UTA fosters interdisciplinary research and teaching to enable the sustainable megacity of the future within four broad themes: health and the human condition, sustainable urban communities, global environmental impact, and data-driven discovery. UTA was cited by U.S. News & World Report as having the second lowest average student debt among U.S. universities in 2018. U.S. News & World Report also ranks UTA fourth in the nation for undergraduate diversity. The University is a Hispanic-Serving Institution and is ranked as the top four-year college in Texas for veterans on Military Times’ 2018 Best for Vets list.