Program Assistant III - University Police Department 14688
The University Police Department, within the Division of Facilities and Services, is seeking applications for a Program Assistant III position. In the interest of public service and community safety, through guidance, training, leadership and collaboration, this position will maintain, advise and under the supervision of the Staff Officer, accomplish improvements to the systems and service of the Emergency Communications and Records center.
In order to be successful in this position, the ideal candidate will:
Perform the duties of a Communications Officer with the West Virginia University Police Department both on the assigned shift and in times of need, to other shifts.
Identify, maintain or provide for the maintenance of; hardware, software, electronic and manual systems related to the Emergency Communications, video monitoring, alarm and records center. Based on 24/7 emergency operation, this includes but is not limited to;
Regular and frequent software and hardware testing, maintenance, upgrades, and password management, including identification and reporting of deficiencies and suggested improvements on a regular or as needed basis.
Provide for, and accomplish, Federal and State reporting requirements as well as, the requirements of the Lead Communications Officer for statistical analysis or University needs. This includes archiving of records and the associated maintenance.
Identification, repair and/or reporting of malfunctions and failures with any and all systems related to the Emergency Communications and Records Center. In the absence of Lead Communications Officer, insure timely repair or the activation of backup systems and if needed under emergency circumstances, implement solutions based on available resources. Provide written reports as to cause and actions taken.
Monitor the abilities, capabilities and skills of the West Virginia University Police Department Communications Officer, Train or cause to be trained, and provide suggestions as to the best course of action for the training of newly assigned personnel or training of existing personnel in newly acquired systems. Record and report progress for both newly assigned and existing personnel and provide data and suggestions to the Staff Officer for action. In addition, provide or cause remedial training to existing personnel where identified deficiencies exist. Suggest system development and/or improvement. Advise, report and or suggest disciplinary actions needed for employee issues to Lead Communications Officer
Assist and or provide support to the Chief, Administrative staff and other units in special projects, desired research, expansion of our function (evidence, inventory, etc.). Additionally provide support to agencies outside our Department including our regional campuses (travel may be required)
Other duties which may be assigned including, but are not limited to; unforeseen needs and duties normally performed by an officer, but not directly associated with the law enforcement function. This includes overtime duties where a trained and uniformed, but not "armed" presence is needed.
Pay Grade: 15
Associates Degree preferably in the legal field and or office environment or communications or an equivalent combination of education and experience.
Two (2) years experience with dispatching emergency communications.
One (1) year Administrative experience.
At least six (6) months supervisory/lead experience.
Ability to effectively coordinate and dispatch safety equipment and personnel.
Ability to focus on one task to the exclusion of others.
Prioritization skills and multi-task orientation.
Corrected typing ability of 30 words per minute and transcription of hand written copy and/or simultaneous oral communications.
Excellent short term and long term memory.
Ability to speak clearly and concisely.
Ability to make quick sound decisions based on predetermined criteria and available information.
Ability to handle stress.
Ability to gain knowledge of standard radio and telephone communications practices, both transmission and reception.
Ability to read and comprehend technical documents, such as laws, ordinances, procedures, technical manuals, training manuals, computer printouts and police reports.
Ability to interpret verbal and written instructions.
Knowledge of Federal Communications commission (FCC) rules, regulations, procedures, and practices.
Ability to accomplish tasks in a controlled, effective manner, while under stressful conditions.
Ability to read and interpret maps.
Ability to develop and maintain cooperative working relationships with co-workers, customers, and other agencies.
Knowledge of operational policies and procedures.
Use care of radio, telephone, video, alarm and computer equipment.
Knowledge of supervision and training practices.
Print and maintain accurate records via computer systems.
Prepare written reports and trainee evaluations; recommend training methods for this position.
Ability to monitor and successfully react to audible intrusion, fire or trouble alarms throughout the campus.
Ability to maintain emotional control.
Ability to display organizational/administrative skills.
Ability to perform in stressful situations.
Administrative, organizational and communicative skills normally associated with secretarial, coordinator, and training related fields.
Supervisory talents, problem-solving skills and public relations abilities and expertise associated with hostile, excited or unreasonable individuals.
Must possess certification as a Terminal Agency Operator through the West Virginia Automated Police Network at the time of employment or within six (6) months of employment and continuously maintain certification.
Must possess or successfully complete and achieve certification within six (6) months of employment the Communications Center Supervisor Course through the Association of Public Safety Communications Officials (APCO) or equivalent and as needed, maintain continuous certification.
Must possess or successfully complete and achieve certification within one (1) year of employment, APCO (or equivalent), Communications Training Officer Course and maintain continuous certification as needed.
Must complete and achieve certification within one (1) year, Public Safety Telecommunicator Instructor and maintain continuous certification as needed.
Must possess and/or achieve and maintain West Virginia University Police Department recognized and required CPR and First-Aid Certification.
Must possess and continuously maintain a valid license to drive, in accordance with State law.
Physical demands include:
Ability to sit for long periods daily.
Lift moderate weight daily.
Eye-hand coordination required daily.
Must be able to talk, listen, and write simultaneously under stressful conditions daily.
Ability to withstand all types of noise level.
Work shift adjustments occasionally.
At West Virginia University, we pride ourselves on a tireless endeavor for achievement. We are home to some of the most passionate, innovative minds in the country who push their limits for the sake of progress, constantly moving the world forward. Our students, faculty and staff make this institution one of the best out there, and we are proud to stand as one voice, one university, one WVU. Find out more about your opportunities as a Mountaineer at https://talentandculture.wvu.edu/
West Virginia University is proud to be an Equal Opportunity employer, and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
Job Posting: May 18, 2020
Posting Classification: Classified
Exemption Status: Non-Exempt
Benefits Eligible: Yes
Internal Number: 202883
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.