Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
The Police Communications Specialists (PCS) and Police Communications Officers (PCO) (both Communications Dispatchers) are responsible for answering emergency and non-emergency calls for service, dispatching these calls, initiating EMS responses, monitoring alarm systems, and working the customer service desk, staff the Georgetown University Police Communications Center. The incumbent for this position answers calls from the public regarding all types of emergencies, ranging from crimes being committed to various kinds of university community needs. S/he works shifts including days, nights, weekends and holidays, for this job requires significant knowledge, skill, and abilities in responding to citizens' needs and the dispatching of police officers in calls for service. The work can be fast paced, time critical, stressful and demanding, and requires good communication skills, the ability to multi-task, and resource management skills. Communications Specialists are CPR, NCIC, APCO, and Public Safety Telecommunicator certified through APCO, and Incident Command certified through FEMA, at a minimum. Reporting to the Police Communications Supervisor and working independently with general supervision, the Communications Specialist has additional duties that include but are not limited to:
Answering emergency and non-emergency phone lines.
Entering caller information into the computer aided dispatch system (CAD).
Interacting with police officers over the two-way radio system.
Entering police officer generated information in the CAD.
Monitoring and reacting to security systems to include a Video Management System (VMS) and Alarm Management System.
Entering VMS observations into the VMS logging system.
Assisting community members and Police Officers at the Police Service Desk.
Interacting with related computer based information systems to include, but not limited to, LiveSafe, GoCard System, and HoyAlert.
Performing other duties as need for the Georgetown University Police Department.
Requirements and Qualifications
High School Diploma or equivalent; College Degree preferred, but not required
At least 3 years of general work experience; 1 to 3 years of related experience as a dispatcher is preferred. An equivalent combination of training, education and/or experience may be considered in lieu of above requirements
Demonstrated ability to multi-task and remain calm while performing complex operations under stress.
Ability to assist in tasks that include but are not limited to training new communications center staff and perform miscellaneous clerical tasks such as updating and maintaining department records
Ability to maintain required APCO certifications and current knowledge of police and communications methods and practices
Ability to represent the Police Department by participating in various committees and to obtain WALES clearance with the completion of a background check
Technical Qualifications of Specialized Certification
Must be at least 18 years of age
Must qualify for a Security Officer License in the District of Columbia
No felony convictions or convictions of misdemeanors involving crimes of moral turpitude or gross misconduct
Must not currently be wanted for any crime and not have been found guilty by reason of mental illness for any crime
Must be a United States citizen or have been a lawful resident of the U.S. for the past 10 consecutive years
Must be able to pass an extensive background investigation and become certified and maintain a NCIC/WALES certification
Work with minimal supervision and assist the public in a professional manner
Have the ability to multitask and prioritize in a very busy police communications center
Ability to communicate effectively via telephone and radio
Ability to handle stress under emergency situations
Ability to type at least 35 words per minute
Experience operating computers using MS Windows
Preferred Requirements and Qualifications
National Crime Information Center/Washington Area Law Enforcement System (NCIC/WALES) Operator Requirements as set out by the FBI Criminal Justice Information System
Previous experience working in a communications center is highly desired
Working Conditions and Physical Demands
Sedentary: Occasionally required to move up to 10lbs of weight
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Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation) , disability status, protected veteran status, or any other characteristic protected by law.
Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.
Internal Number: JR08795
About Georgetown University
Established in 1789, Georgetown is the nation's oldest Catholic and Jesuit University. Georgetown is one of the world's leading academic and research institutions, offering a unique educational experience that prepares the next generation of global citizens to lead and make a difference in the world.