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Communications Officer, Police Communications Center - Georgetown University Law Center
The Georgetown University Law Center Police Communications Center is staffed by Police Communications Officers (PCO) and/or Communications Operators (CO) (both Communications Dispatchers) who are responsible for answering emergency and non-emergency calls for service dispatching these calls, initiating EMS responses, monitoring alarm systems.
The Communications Officer for this position answers call from the public regarding all types of emergencies ranging from crimes being committed to various kinds of university community needs. His/her work shifts including days, nights, weekends and holidays. The job require s significant knowledge, sk ill and ability in responding to citizen needs and dispatching police officers and calls for service. The work can be fast paced, time critical, stressful, and demanding, and requires good communication skills, the ability to multi-task, and resource management skills.They may work alone or partners with another Communications Dispatchers with little supervision. When dealing with callers, Communications Dispatchers must remain calm and collected while d i splaying good communications skills. They also need to prioritize ca ll s, depending on the level of emergency. Communications Dispatchers are CPR, APCO and Public Safety Tel ecommunicator trained through APCO, and Incident Command tra i ned through FEMA , at a minimum. All Police Commun i cations Officers must be able to obtain and maintain an SCP comm is s i on, and will serve as a patrol officer at times.
The Communications Officer works in the Police Department 24/7 public safety answering point (PSAP) and performs a var iet y of communications and operational tasks in support of public safet y , security, and law enforcement operations in accordance with existing university, DC and federal guidelines. Duties include, but are not limited to:
Answering emergency telephone lines.
Dispatching police officers.
Monitoring the university fire alarm system,
Monitoring the university closed-circuit television (CCTV) security system.
Providing information and customer service to the university community via both telephone and walk-up.
This position reports to the Shift Supervisor. This person works independently with general supervision.
Requires sufficient ambulatory ability and hand-eye coordination to operate the full range of computer and telecommunications equipment used by the agency. Requires visual acuity to recognize and read letters, numbers and maps. Required auditory ability sufficient to carry on conversations in person, over the phone and radio. This position requires light physical effort including lifting and moving objects up to 10 pounds, occasional lifting/moving heavier objects. Some bending, stooping, reaching, and pulling is required. Ability to sit for extended periods, move about and work in an indoor environment in close proximity to others is required.
High School Diploma (or equivalent) required. College Degree preferred, but not required.
At least 2 years of general work experience required. 1 to 2 years of related experience as a dispatcher is preferred.
An equivalent combination of training, education and/or experience may be considered in lieu of above requirements. Demonstrated ability to multi-task and remain calm while performing complex operations under stress. Assists in tasks that include but are not limited to: training new Communications Center staff; performing miscellaneous clerical tasks such as updating and maintaining departmental records. Maintains required APCO certifications and current knowledge of police communications methods and practices; may represent the Police Department by participating on various committees. Must be able to obtain WALES clearance with the completion of a background check.
Must be a U.S. Citizen.
Must be at least 21 years of age.
Must possess and maintain a valid driver's license with no violations in the last three years and able to pass Georgetown University driver's certification.
Must also qualify for a Special Campus Police (SCP) Officer's Commission.
All applicants may be subject to a written test, a typing test, a report writing test, drug test, physical examination by a medical doctor to University specifications, and extensive psychological testing. Must be able to pass a comprehensive background investigation.
Must be comfortable using computers including Microsoft Word, Excel, and email and/or the ability to learn these applications is essential. Must possess proficient typing skills. Administrative and clerical skills are a plus. Knowledge of telecommunications equipment is desirable. Administrative and clerical skills are a plus.
Must be able to type 35 words per minute.
Must be eligible to obtain and maintain a Special Campus Police Officer Commission. Must be able to complete all required university police training to include certification in Arrest Control Tactics, Baton, and QC-based Aerosol Subject Restraint. Training includes successful completion of the Consortium of Universities Law Enforcement Academy usually during the probation period or equivalent training and certification from a civilian or military law enforcement academy. Intermediate knowledge of criminal and civil law and police policies and procedures.
Must possess tact, patience, a courteous demeanor and pleasant personality in dealing with students, staff, faculty, visitors, and community members. Must respect the use of police powers in relation to a University environment.
Must possess knowledge to enable interpretation of written material, verbal orders, and computer commands. Excellent verbal and written communications skills, including report writing, are essential.
Position is considered as essential under the University Personnel policy guidelines and therefore is subject to be on call when necessary. Must be willing to work extended, odd, or off hours to achieve the expectations of the Department. This may include rotating tours of duty (day shifts, evening shifts, overnight shifts) with fluctuating days off, according to departmental needs.
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Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.
Internal Number: JR08706
About Georgetown University
Established in 1789, Georgetown is the nation's oldest Catholic and Jesuit University. Georgetown is one of the world's leading academic and research institutions, offering a unique educational experience that prepares the next generation of global citizens to lead and make a difference in the world.