Under general supervision, the Dispatcher assists in the operation of the emergency communication center. Independent judgement is required in the application of procedures and policy. The Dispatchers are the first point of contact between the University community and the University of Delaware Police. Dispatchers are responsible for providing an appropriate response to each individual situation. Dispatchers must make immediate decisions regarding the necessary emergency personnel dispatched to each event called into the communications center.
Receive, respond to, and disseminate calls from no less than 14 phone lines including 911 emergency lines, administrative lines, and non-emergency lines. Call types include but are not limited to weapons reports, large disturbances, criminal activity/suspicious persons, medical/ambulance requests, fires, and hazmat services.
Conduct brief fact finding in order to initiate the appropriate police, emergency medical, fire, or security response. Monitor radio communications on no less than 9 frequencies/channels in order to provide assistance and information to emergency personnel.
Input, update, and research information from the Computer Aided Dispatch (CAD) system, National Crime Information Center (NCIC) database, and Criminal Justice Information System (CJIS).Document all criminal, medical, fire, maintenance, and service calls.
Monitor and document detainee health and well-being, along with their activity while held in the detention area. Document and update information for all medical transports, safety escorts, bank deposits, vehicle tows, disabled vehicles, stolen bikes, recovered and removed property.
Document all lost and found property intake for the University.
Provide customer service for the University community including but not limited to background/record checks for outside agencies, police reports, receive employment applications, and responsible for after-hours customer service request for parking services.
Monitor, troubleshoot, and document all alarms presented through the following alarm monitoring systems: Keltron (residential and academic fire alarms), Pro-Watch (residential and academic security and access control, intrusion, panic, and temperature alarms), Weather Sentry (lightning and weather detection), Monitor CCTV (650+ channels). Monitor and respond to notifications received via the University’s LiveSafe application.
Dispatch appropriate resources or notify the appropriate agency/department in reference to tips received. Responsible for sending emergency alert notifications via the University’s UD Alert system to the University community for ongoing and potential threats to the campus or community.
Provide supervision for Cadet Dispatchers every evening/night shift.
Provides backup coverage for other officers when necessary. Performs miscellaneous job-related duties as assigned.
Minimum of high school diploma or GED with two years of related experience, or any equivalent combination of education and experience.
Effective customer service, public relations, human relations, interpersonal, listening, written and verbal communication skills.
Ability to multi-task.
Independent judgment and decision making skills.
Intermediate computer skills.
Ability to function in a high stress environment.
Ability to adapt to frequent changes. Ability to communication and interact effectively with a diverse community.
Must be able to obtain satisfactory scores in CPR/First Aid training, DELJIS and NCIC training, and NIMS training (National Incident Management System) within six months of employment.
Possession of a valid motor vehicle operator’s license.
Must pass a pre-employment drug screening test as well as a battery of pre-employment tests designed to measure mental skills and writing skills, applicable to the position and a comprehensive background investigation including driving record, financial status, and criminal history.
Internal Number: 494744
About University of Delaware
The University of Delaware has a great tradition of excellence, from our roots extending back to a small private academy started in 1743, to the research-intensive, technologically advanced institution of today. Our alumni tell our story of achievement, from our first class, which included three signers of the Declaration of Independence and one signer of the U.S. Constitution, to the more than 154,000 living Blue Hens who are making vital contributions to the world. Vice President Joseph R. Biden Jr. and his wife, Jill, are both UD alumni. The University received its charter from the State of Delaware in 1833 and was designated one of the nation’s historic Land Grant colleges in 1867. Today, UD is a Land Grant, Sea Grant and Space Grant institution. The Carnegie Foundation for the Advancement of Teaching classifies UD as a research university with very high research activity—a designation accorded less than 3 percent of U.S. colleges and universities. UD ranks among the nation’s top 100 universities in federal R&D support for science and engineering. A state-assisted, privately governed institution, UD offers a broad range of degree programs: 3 associate programs, 147 bachelor’s p...rograms, 119 master's programs, 54 doctoral programs, and 15 dual graduate programs through our seven colleges and in collaboration with more than 70 research centers. Our student body encompasses more than 17,000 undergraduates, more than 3,600 graduate students and nearly 800 students in professional and continuing studies from across the country and around the globe. Our distinguished faculty includes internationally known authors, scientists and artists, among them a Nobel laureate, Guggenheim and Fulbright fellows, and members of the National Academy of Sciences, National Academy of Engineering and the American Association for the Advancement of Science. State-of-the-art facilities support UD's academic and public service activities. Our 146-foot coastal research vessel, Hugh R. Sharp—the most advanced in the U.S.—helps scientists across the region explore the sea. World-class figure skaters train at our High Performance Figure Skating Center. Partnerships with Nemours/A. I. du Pont Hospital for Children, Christiana Care and Thomas Jefferson University; the U.S. Army; Winterthur; Longwood Gardens and Hagley Museum offer unparalleled experiences in health sciences, defense research, art conservation, horticulture and history. The University is now transforming a 272-acre parcel, the site of a former auto assembly plant, into the Science, Technology and Advanced Research (STAR) Campus. Distinguished speaker series, symposia, 21 intercollegiate athletics programs and numerous intramural and club sports, more than 300 student organizations, concerts, exhibits and other arts and cultural activities enrich campus life.Thomas Jefferson once described Delaware as a "jewel" among states due to its strategic location on the East Coast, halfway between Washington, D.C., and New York City. Today, however, the location of Delaware's flagship university increasingly is invoked as "halfway between Los Angeles and London."In addition to our Georgian-inspired main campus in Newark, Del., UD has locations across the state--in Wilmington, Dover, Georgetown and Lewes. A thriving study-abroad program and expanding international partnerships further enhance our students' education as global citizens. We invite you to visit our campus or take our virtual tour today! http://video.realviewtv.com/education/udel/