Location: Bowling Green, KY Category: Staff Posted On: Thu Dec 5 2019 Job Description:
Reports to Supervisor of Patrol and Communications. Under general supervision by the Communications Supervisor. A person in this position is responsible for dispatching police officers on police and emergency calls upon requests, keeping records on all calls dispatched operating the LINK/NCIC terminal to provide information to police officers and other agencies, meeting and dealing with the public tactfully and courteously and monitoring CCTV security cameras. A person in this position may be assigned to work any shift, including weekends and holidays and overtime assignments
Knowledge and Skills Considered Essential for Success:
Ability to receive and transmit emergency messages where accuracy is essential.
Should be qualified typist (45 WPM) in order to make transition to LINK/NCIC computer terminals.
Computer skills preferred.
Should be able to perform under pressure generated by many simultaneous demands for time and attention from the operations and the public.
Thorough knowledge of standard operating procedures, especially dispatching procedures of the Communications Center.
Knowledge of, or ability to learn, the operation of the LINK/NCIC computer terminal.
Must be able to read computer printout and visual alarm systems.
Ability to speak in a clear, well-modulated voice and to remain calm during emergency situations.
Ability to work quickly and efficiently.
Ability to deal with the public in a tactful and courteous manner.
High school diploma or GED equivalency.
Must successfully complete a standard battery of tests according to Telecommunication Professional Standards Program (TPS) requirements to determine suitability and adaptability.
On the job training and successful completion of training courses state mandated 205 hours Telecommunications Academy. Mandatory in-service training and annual re-certification.
Experience in clerical duties, typing, filing. Must be emotionally mature.
Free of any physical, emotional or mental condition which might adversely affect their employment performance.
Salary Grade: 105 Salary: $13.12/hr
Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.
Western Kentucky University does not discriminate on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices in accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990.
Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Equal Employment Opportunity/Affirmative Action/University ADA Services (EEO) at (270) 745- 5121, a minimum of five working days in advance.
Western Kentucky University (WKU) prepares students of all backgrounds to be productive, engaged, and socially responsible citizen-leaders of a global society. The University provides research, service and lifelong learning opportunities for its students, faculty, and other constituents. WKU enriches the quality of life for those within its reach.