Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
The Georgetown University Police Communications Center is staffed by Police Communications Officers (PCO) and Police Communications Specialists (PCS) (both Communications Dispatchers) who are responsible for answering emergency and non-emergency calls for service, dispatching these calls, initiating EMS responses, monitoring alarm systems, and working the customer service desk. Dispatchers work shifts including days, nights, weekends and holidays. with work that can be fast paced, time critical, stressful and demanding, and requires good communication skills, the ability to multi-task, and resource management skills.
The Communications Operator works in the Police Department 24/7 public safety answering point (PSAP) and performs a variety of communications and operational tasks in support of public safety, security, and law enforcement operations in accordance with existing university, state and federal guidelines. S/he answers calls from the public regarding all types of emergencies, ranging from crimes being committed to various kinds of university community needs. S/he remains calm and collected while displaying good communications skills and prioritizes calls, depending on the level of emergency. Reporting to the Police Communications Supervisor, the Communications Operator has additional duties that include but are not limited to:
Answers emergency and non-emergency phone lines, entering caller information into the computer aided dispatch system (CAD).
Interacts with police officers over the two-way radio system, entering police officer generated information in the CAD.
Monitors and reacts to security systems to include a Video Management System (VMS) and Alarm Management System, entering VMS observations into the VMS logging system.
Interacts with related computer based information systems to include, but not limited to, LiveSafe, GoCard System, and HoyAlert.
Assists community member and Police Officers at the Police Service Desk.
Monitors the university closed-circuit television (CCTV) security system and provides information and customer service to the university community via both telephone and a walk-up window.
Other duties as need for the Georgetown University Police Department.
Requirements and Qualifications
High School Diploma or equivalent required; College Degree preferred
At least 3 years of general work experience; 1 to 3 years of related experience as a dispatcher is preferred. An equivalent combination of training, education and/or experience may be considered in lieu of above requirements
Demonstrated ability to multi-task and remain calm while performing complex operations under stress
Ability to maintain required APCO certifications and current knowledge of police and communications methods and practices
Ability to represent the Police Department by participating in various committees and to obtain WALES clearance with the completion of a background check
Ability to multitask and prioritize in a very busy police communications center, to communicate effectively via telephone and radio, to handle stress under emergency situations, and to type at least 35 words per minute
Experience operating computers using MS Windows
Previous experience working in a communications center is highly desired
Ability to become CPR, NCIC, APCO, and Public Safety Telecommunicator certified through APCO, and Incident Command certified through FEMA, at a minimum
Current Georgetown Employees:
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Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation) , disability status, protected veteran status, or any other characteristic protected by law.
Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.
Internal Number: JR07722
About Georgetown University
Established in 1789, Georgetown is the nation's oldest Catholic and Jesuit University. Georgetown is one of the world's leading academic and research institutions, offering a unique educational experience that prepares the next generation of global citizens to lead and make a difference in the world.