University Police Communications Center Supervisor - University Police Department 12959
The University Police Department is seeking applications for a University Police Communications Center Supervisor (Operation Coordinator) position. This position will, in the interest of Campus community service and safety, provide a second level of supervision for the University Police Communications Center. The UCOMM supervisor will serve as a liaison between Communications Lead and Manager, assisting in progression, daily operations, and training.
In order to be successful in this position, the ideal candidate will:
Supervise the Training program, designing and maintaining to integrate new policies, procedures and protocols. Oversee training of new hires, monitor progression and document weaknesses and attributes using the DOR's (Daily Observation Report). Assist Manager with obtaining training opportunities, contribute to creating training modules. Supervise staff and Lead with special assignments assuring timely, accurate completion. Participate in the hiring process of new employees. Discipline as necessary adhering to WVU HR and PD policies. Create and oversee rewards recognition program. Assign and supervise tasks and as needed. Keep track and document required training, certifications and re-certifications of Communications staff and Lead. Record equipment failure, report to appropriate person after basic initial diagnostic testing.
Perform the duties of a West Virginia University Police Department Communications Officer both on the assigned shift and in times of need, to other shifts. Assist UCOMM Manger and Lead as needed.
Provide supervision, guidance and direction to the shift Lead assessing and providing training needs. Assist with time card system, making sure employees are accurately documenting time, leave requests. Account for shift coverage daily as well as special events. Promote positive interactions through the WVU code of conduct and values. Serve as a role model implementing excellent work ethics. Conduct annual evaluations of communications officers as well as consistent observations of weaknesses and or attributes of employees accompanied by written documentation. Assist in the development of policies, procedures and protocols to enhance the daily operations of the Communications Center.
Perform other duties which may be assigned including but are not limited to; unforeseen needs and duties normally performed by an officer, but not directly associated with the law enforcement function. This includes overtime duties where a trained and uniformed, but not "armed" presence is needed. Assist Administration in special projects or assignments.
Work Hours: Varies
Pay Grade: 16, W VU provides competitive wages for its employees, and takes experience and related education into consideration when determining appropriate salary.
Bachelor's Degree preferably in the legal field and or office environment or communications or an equivalent combination of education and experience.
At least two (2) years of experience in the following:
Dispatcher experience to include emergency communications
Demonstrated organization and attention to detail
Demonstrated experience in Management, Supervisory, Leadership
Demonstrated problem solving techniques and experience
Demonstrated ability to make accurate timely critical decision under extreme stress
Must possess certification as a Terminal Agency Operator through the West Virginia Automated Police Network at the time of employment or within six (6) months of employment and continuously maintain certification. Federal law.
Must possess or successfully complete and achieve certification within six (6) months of employment the Communications Center Supervisor Course through the Association of Public Safety Communications Officials (APCO) or equivalent and as needed, maintain continuous certification. Department requirement.
Must possess or successfully complete and achieve certification within one (1) year of employment, APCO (or equivalent), Communications Training Officer Course and maintain continuous certification as needed. Department requirement.
Must complete and achieve certification within one (1) year, Public Safety Telecommunicator Instructor and maintain continuous certification as needed. Department requirement.
Must possess and/or achieve and maintain West Virginia University Police Department recognized and required CPR and First-Aid Certification within six (6) months of hire. Department requirement.
Must achieve and continuously maintain certification as a State recognized instructor in their respective area(s) within one (1) year of employment as needed. Department required. (Train the Trainer)
At West Virginia University, we pride ourselves on a tireless endeavor for achievement. We are home to some of the most passionate, innovative minds in the country who push their limits for the sake of progress, constantly moving the world forward. Our students, faculty and staff make this institution one of the best out there, and we are proud to stand as one voice, one university, one WVU. Find out more about your opportunities as a Mountaineer at http://hr.wvu.edu/ .
West Virginia University is an Equal Opportunity/Affirmative Action Employer and the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff and students, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans.
Job Posting: Sep 24, 2019
Posting Classification: Classified
Exemption Status: Exempt
Benefits Eligible: Yes
Internal Number: 185902
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.