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Job Description Summary
Position Summary: Operates the Wake Forest University Police Department telephone console, two-way-radio communications console, DCI (North Carolina Division of Criminal Information) computer system, Lenel computerized card access system to various buildings, Simplex computerized fire alarm system, departmental computer aided dispatch system, departmental computerized records system and personal computers. This position will be for nights (07:00 p.m. to 7:00 a.m.), weekends, holidays, during inclement weather and is subject to hours beyond or outside normal scheduled shift. Subject to short notice or emergency call-in.
Receives incoming routine and emergency calls, and dispatches and maintains contact with police. Operate multiple talk group two-way radio system and departmental telephone lines.
Maintains a courteous and helpful attitude to all persons so as to project a favorable impression of the department and Wake Forest University.
Responds to emergency situations which may involve contacting the Winston-Salem Police Department, Fire Department, Forsyth County Emergency Medical Services, Rescue Squads, on-campus emergency teams and other departments and agencies.
Notifies the Supervisor of Police Communications of all service difficulties, complaints, console or equipment problems and major emergencies as soon as possible.
Utilizes DCI computer terminal hardware and data within security regulations prescribed by North Carolina State Law, including protection from unauthorized persons accessing any data/information.
Monitors Lenel card access system, dispatching appropriate personnel when necessary. Maintains necessary liaisons to keep system functional and reports all defects/problems. Issues temporary access cards to appropriate individuals and cancels cards when reported stolen or lost.
Monitors the university's fire and burglar alarm systems and takes appropriate actions when necessary.
Maintains a neat/clean workplace.
Monitors video cameras.
Accurately records all events and activities during each shift utilizing appropriate forms and computer-aided dispatch in accordance with Federal/State laws, University Policies and Departmental rules and regulations.
Attends training as required.
Performs other related duties as assigned by supervisor.
** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.
Additional Job Description
Other Functions :
Keeps University Environmental Health and Safety Manager apprised of all fire alarms, medical calls, hazardous material spills/problems, or any safety concerns reported, in accordance with Departmental/University policies.
Keeps Residence Life and Housing staff apprised of any situations or incidents in accordance with Departmental/University policies.
Assists the Department of Parking Management with locating vehicle operators as needed, parking lot closings and parking complaints.
Monitors "scanner" for radio traffic amongst other agencies that may affect the campus.
Monitors DTN weather satellite computer for inclement weather and advises appropriate departments according to set procedures.
Monitors and acts on any calls for assistance received from the call-boxes located throughout the campus.
Monitors and utilizes the TTY-TTD equipment for the deaf and hearing impaired.
Is familiar with procedures regarding animal research facilities and responds appropriately in accordance with Departmental/University policies.
Maintains "Do-Not-Ticket" log of persons utilizing a non-registered vehicle on a daily basis.
Provides criminal history and DMV checks for officers doing investigations and for departmental employment applicants. Assists Human Resources Department with occasional specific computer checks.
Maintains log of all property owned by or leased to Wake Forest University.
Maintains and logs in/out all specialized keys from the locked key-box.
Provides assistance to any/all other agencies that request same from our department.
Prepares reports and statements as required by the department.
Assists with orientation of new staff and training of new Communications Officers.
Issuing emergency alerts via the university-wide notification system.
Education/Experience: High School diploma with three years related experience, preferably in police/emergency communications, or an equivalent combination of education and experience.
Ability to demonstrate effective communication skills both orally and in writing.
Proficiency with the operation of multiple line telephones and multi-channel radio equipment.
Ability to maintain confidentiality.
Proficiency in the use of computers and relevant software.
Ability to think quickly, make sound logical decisions, and perform multiple tasks simultaneously.
Ability to work alone in the communications Center or wherever assigned.
Ability to report for duty as scheduled, in a timely fashion and during inclement weather.
Must qualify under state law to participate in and become certified in the North Carolina State DCI computer network and any other courses required by the department.
Must qualify for and be able to complete the public safety telecommunicator class as presented by APCO International.
Ability to successfully complete First Aid, CPR and Blood-borne Pathogen Training.
Ability to utilize hazardous material resources provided by the department.
Valid driver license with good driving record; must be insurable.
Physical Requirements: Light work. Stooping, kneeling, crouching, reaching, walking, lifting, grasping, feeling, talking, hearing, repetitive motions. Close visual acuity. Subject to inside environmental conditions; exposure to infectious diseases; required to function around prisoners or mental patients. Must be able to sit at a desk/console for long periods of time. Must be able to work alone in the communications center for long periods of time. Must be drug free and pass random drug tests as scheduled. Must be able to meet the North Carolina Standards and Training Commission minimum standards for sight and hearing.
High school diploma or equivalent.
Able to obtain DCI certification within 2 months.
Able to type at least 40 wpm.
Some knowledge of Windows 10 and Microsoft.
Must have a valid driver's license.
Available to work special assignments or events when needed.
Time Type Requirement
Full time Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.
Offering the personal attention of a small liberal arts college, coupled with the breadth and global relevancy of a leading research institution, Wake Forest claims the distinction of being the nation's premier collegiate university. Wake Forest is consistently ranked among the top 30 universities in the nation. Our mission is to educate the whole person, graduating students who seek purpose-filled lives while building a community dedicated to serving humanity in the spirit of our motto, Pro Humanitate.