The Dispatcher is responsible for handling emergency and alarm calls for the university police department. Receives and dispatches emergency and other information between the campus community and on-duty university police officers. The person in this role will be responsible for keeping accurate records and performing other office duties in addition to managing emergency calls.
The successful candidate will have excellent interpersonal and communication skills, and be able to able to work independently to prioritize work and emergency calls. The position requires good computer skills and the ability to use both PC and Macintosh platforms. The office environment is busy and noisy.
Weekend or evening shifts, as well as holiday shifts are required. Must be willing to work flexible shift schedule/hours, including mandated overtime and continuation of regular tour of duty. Willingness to join the Carnegie Mellon University Campus Police Association. Designated an "essential employee," may be required to remain on duty beyond normal shift and/or be available on a 24-hour basis to report for duty without prior notice due to emergencies or manpower shortages. Must maintain working telephone at residence at all times.
High school graduate, GED, or equivalent combination of training and experience
One or more years of experience as a public safety communications dispatcher in a 911 emergency operations center, police department, or emergency medical services organization
Ability to obtain authorization to access FBI/NCIC criminal history information through the PA CLEAN system within 30 days of hire
Ability to recognize the full color spectrum; Must be able to hear and communicate using telephones and two-way radios, as well as face-to-face.
Internal Number: 2011267
About Carnegie Mellon University
Carnegie Mellon (www.cmu.edu) is a private, internationally ranked research university with programs in areas ranging from science, technology and business, to public policy, the humanities and the arts. More than 12,000 students in the university’s seven schools and colleges benefit from a small student-to-faculty ratio and an education characterized by its focus on creating and implementing solutions for real problems, interdisciplinary collaboration and innovation. A global university, Carnegie Mellon’s main campus in the United States is in Pittsburgh, Pa. It has campuses in California’s Silicon Valley and Qatar, and programs in Africa, Asia, Australia, Europe and Mexico.