Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
Communications Operator -Georgetown University Police Communications Center
The Georgetown University Police Communications Center is staffed by Police Communications Officers (PCOs) and Licensed Communications Operators (LCOs) (both Communications Dispatchers) who are responsible for answering emergency and non-emergency calls for service, dispatching these calls, initiating EMS responses, monitoring alarm systems, and working the customer service desk. Incumbent for this positions answers calls from the public regarding all types of emergencies, ranging from crimes being committed to various kinds of university community needs. Dispatchers work shifts including days, nights, weekends and holidays. The job requires significant knowledge, skill and abilities in responding to citizens needs and the dispatching of police officers in calls for service. The work can be fast paced, time critical, stressful and demanding, and requires good communication skills, the ability to multi-task, and resource management skills. They may work alone or be partnered with another Communications Officer or Operator with little supervision. When dealing with callers, Communications Operators must remain calm and collected while displaying good communications skills. They also need to prioritize calls, depending on the level of emergency. Communications Operators are CPR, NCIC, APCO, and Public Safety Telecommunicator certified through APCO, and Incident Command certified through FEMA, at a minimum. Duties include but are not limited to:
Answering emergency and non-emergency phone lines.
Entering caller information into the computer aided dispatch system (CAD).
Interacting with police officers over the two-way radio system.
Entering police officer generated information in the CAD.
Monitoring and reacting to security systems to include a Video Management System (VMS) and Alarm Management System.
Entering VMS observations into the VMS logging system.
Assisting community members and Police Officers at the Police Service Desk.
Interacting with related computer based information systems to include, but not limited to, LiveSafe, GoCard System, HoyAlert.
Other duties as need for the Georgetown University Police Department.
High School Diploma (or equivalent) required; College Degree preferred, but not required
At least 3 years of general work experience required; 1 to 3 years of related experience as a dispatcher is preferred; An equivalent combination of training, education and/or experience may be considered in lieu of above requirements
Demonstrated ability to multi-task and remain calm while performing complex operations under stress
Assists in tasks that include but are not limited to training new communications center staff
Performs miscellaneous clerical tasks such as updating and maintaining department records
Maintains required APCO certifications and current knowledge of police and communications methods and practices
May represent the Police Department by participating in various committees
Must be able to obtain WALES clearance with the completion of a background check
Technical Qualifications of Specialized Certification
Must be at least 18 years of age
Must qualify for a Security Officer License in the District of Columbia
No felony convictions or convictions of misdemeanors involving crimes of moral turpitude or gross misconduct
Must not currently be wanted for any crime
Must not have been found guilty by reason of mental illness for any crime
Must be a United States citizen or have been a lawful resident of the U.S. for the past 10 consecutive years
Must be able to pass an extensive background investigation
Must become certified and maintain a NCIC/WALES certification
Work with minimal supervision
Assist the public in a professional manner
Have the ability to multitask and prioritize in a very busy police communications center
Ability to communicate effectively via telephone and radio
Ability to handle stress under emergency situations
Ability to type at least 35 words per minute
Experience operating computers using MS Windows
National Crime Information Center/Washington Area Law Enforcement System (NCIC/WALES) Operator Requirements as set out by the FBI Criminal Justice Information System
Previous experience working in a communications center is highly desired
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Internal Number: JR05372
About Georgetown University
Established in 1789, Georgetown is the nation's oldest Catholic and Jesuit University. Georgetown is one of the world's leading academic and research institutions, offering a unique educational experience that prepares the next generation of global citizens to lead and make a difference in the world.