To perform this job successfully, an individual must be able to perform each essential function. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Public safety codes and regulations governing public safety communications, including the Penal Code, Vehicle Code, Health and Safety Code, Business and Professions Code, and related requirements; practices, procedures, systems, equipment, and techniques involved in 911 and related emergency dispatching operations and the handling of non-emergency calls; telephone/radio recording devices and applicable laws; radio, telephone, and console TDD equipment operations; federal, state, and local laws/regulations pertaining to the operation of an emergency public safety dispatch center; California Public Records Act; state, federal, and department regulations governing the dissemination of police records and reports; records management system practices; CAD, document imaging, and CLETS and NCIC applications; telecommunications and standard office equipment; practices, procedures, systems, equipment, and standard clerical techniques involved in classifying, indexing, processing, filing, retrieving and controlling a large volume of police records and reports; principles and practices of budget preparation and administration; and principles and practices of effective supervision and leadership techniques.
Operate a computer terminal and use records management, computer-aided dispatch, computer-aided dispatch, scheduling, word processing, spreadsheet software, and dispatch related telecommunications and security monitoring equipment; select, train, supervise, schedule, and evaluate the work of personnel; analyze and interpret laws, standards, and department practices; develop and implement goals, policies, procedures, work standards, and management controls; analyze and solve administrative and operational problems; prepare clear and concise records, reports, correspondence, and other written materials; exercise independent judgment and initiative within general policy guidelines; establish and maintain effective working relationships with the staff, management, vendors, the general public, and others encountered in the course of work; remain calm and communicate distinctly and precisely in stressful situations; maintain confidentiality of records.
A combination of experience and training that would likely provide the required knowledge and abilities may be qualifying. A typical way to obtain the knowledge and abilities would be:
A Bachelor's degree in Criminal Justice, Business Administration, Public Administration, or closely related field; and at least three years of increasingly responsible police records administration and dispatching of emergency public safety services. At least three years of supervisory experience is highly desired.
This position requires at least one of the following:
- P.O.S.T. Records Supervisor certification or the ability to obtain certification within 30 months from date of hire;
- Successful completion of P.O.S.T. approved Dispatch Supervisor, First Aid, CPR, and Emergency Medical Dispatch courses and the ability to continue to meet certification standards.
Licenses and Certificates:
A valid California Law Enforcement Teletype Systems (CLETS) certificate is required. A valid California Class "C" Driver's License is required.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)