The University Police Dispatcher performs responsible telecommunications work under frequent stressful conditions. This position receives emergency and non-emergency calls for service from the public, law enforcement, and fire and rescue communities, as well as maintenance of radio communications with American University Police Officers. The Dispatcher uses computer-aided dispatching system to manage service calls, two-way radio dispatching, and information collection. This position also monitors university security system including alarms and closed-circuit television cameras throughout campus. The incumbent gathers and analyzes information quickly and exercises judgment in dispatching patrol officers to incidents.
Once hired, the incumbent must be able to pass an initial drug screen and additional random or scheduled drug screens.
Hiring offers for this position are contingent on the successful completion of a background check.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
A high school diploma or its equivalent is required.
At least 1 year of work experience involving public contact, preferably with an emergency response agency or dispatch center
General knowledge of the methods of operation of telecommunication equipment and systems
Proficiency with records management systems, computer-aided dispatch (CAD), e-mail, word processing and data entry
Ability to work well in emergency situations
Ability to work well in a stressful environment
Ability to work shift work
Ability to work well with the public, responder agencies and co-workers
General knowledge of the geography, street and road systems and location of landmarks in the District of Columbia
Ability to speak distinctly; courtesy; tact
Strong typing skills
Ability to satisfactorily complete the University Police Dispatcher training program
Ability to obtain and maintain WALES/National Crime Information Center and Cardio Pulmonary Resuscitation (CPR)/First Aid Certifications
Ability to perform multiple tasks simultaneously
Experience operating a closed-circuit television (CCTV) camera system
A global outlook, practical idealism, and a passion for public service define American University. American University is a private doctoral institution situated in a residential neighborhood of northwest Washington, D.C. Our academic strengths are grounded in social responsibility and a commitment to cultural and intellectual diversity.